CAM-511

Five people waiting and a desk set up with nobody at it

Mid-morning in the branch. Five people stand behind the cord and a single member of staff is serving at the counter. In the foreground, an advisory desk set up and ready — screen on, papers laid out, chair free — has had nobody at it for a good while. IRIS sees both things at once: the line that is not going down and the desk that is ready and empty.

CAM-511 · BRANCH FLOOR · DESK SET UP AND EMPTY

What IRIS understands

What it recognises in this scene

advisory desk set up and unoccupied
free chair at the desk
five people waiting on their feet
last person in the queue
counter with a single person serving
customer being served
waiting area with two people seated
cord and posts marking the line

What this camera measures

An alert says something is happening. The reading says how much.

5People waiting on their feet
12 min+5 minWait for the last person in line
1 / 3Positions serving, of those there are
26 minTime the desk has been set up and empty
10:42Time of the alert

The figures on this screen are an example from the illustration, not any client's measurement.

The rule

You decide once. IRIS applies it always.

more than three people are waiting and a service desk has been set up and unoccupied for over fifteen minutes

Then

alert the person running the branch with the desk and how many people are waiting
save the video of the minute the line started to build up
leave the wait and the open positions noted in the daily log

The instruction that set it up«Tell me when more than three people are waiting and a desk has been set up and empty for over fifteen minutes.»

What changes

What changes for whoever answers for the branch network

A queue is not fixed by looking at the queue: it is fixed by opening another position, and for that you have to find out while it is happening, not when you read yesterday's sheet. IRIS puts the two figures together — how many are waiting and how many positions are in use — on the desk of the person running the branch, who decides. That turns a complaint into a five-minute decision. And let it be clear what the alert is for: opening another position, never pointing at whoever is serving.

What people usually ask

Is this a way of monitoring staff?

No, and it is worth saying plainly. IRIS does not recognise faces, does not identify any employee, does not measure anyone's performance and does not log anyone's hours. What it sees is a desk: whether it is set up, whether it is occupied and how long it has been that way, the same way it sees a chair or a screen. The alert is for opening another position when there is a queue, not for pointing at whoever is serving. And the person who decides what to do with that figure is a person, whose work a camera does not measure either.

How does IRIS know the desk is empty and not that someone bent down?

Because it does not look at an instant: it looks over a stretch of time. The rule does not fire because one frame shows nobody, but when the desk has gone fifteen minutes straight with no one seated and there are people waiting as well. That double requirement is what stops the alert from going off every time someone gets up to fetch a document.

Does IRIS know why nobody is at the desk?

No. It does not know whether that person is in a meeting, handling something in another room or on a break, and it has no business knowing. It sees a fact: there is a desk ready, it is unoccupied and five people are waiting. What to do with that fact is decided by the person running the branch, who does know everything else.

Other cameras

Demo · IRIS at work

You set the rule once. IRIS applies it every time.

You will see a summary of the interface, played step by step and hands-free. Each round starts with another case. The complete tool does not fit in a demo.