CAM-510
The queue tells you how many desks you need at that hour
Friday lunchtime in a neighbourhood branch. Behind the cord, six people stand waiting their turn, the seated area is full and three people are serving at the counter: two positions are still closed. IRIS counts how many are waiting, how long the last one in line takes, how many positions are in use and how many leave without being served. The figure does not come from any screen on the wall: it comes from a line and two areas drawn onto the image.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- queue waiting behind the cord
- last person in the queue
- cord and posts marking the line
- counter with three positions serving
- seated waiting area, full
- self-service machine, free
- customer being served
- queue screen on the wall
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 17+6People waiting right now
- 11 min+4 minWait for the last person in line
- 3 / 5Positions serving, of those there are
- 46 / hPeople served per hour
- 5Left without being served
- 12:00 – 13:00Busiest time slot of the day
The figures on this screen are an example from the illustration, not any client's measurement.
IRIS incorporates NeuralPax, a separate licence certified by the Spanish Metrology Centre for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us, and that is why it holds up against the regulations in force. The certification covers that measurement — counting people — not the whole product.
How the counting works
Counting is not something you ask for. You draw a line.
A line runs along the edge of the counter: whoever crosses it has been served. Another sits at the mouth of the queue and says how many people join and at what time. And two areas are painted on the floor, one over the waiting lane and one over the sofas, saying how many people are inside and how long they have been there. Anyone who enters the area and leaves without crossing the counter line has left without being served. Neither the line nor the area can be asked for in words: they are drawn once onto the image and stay there, so a Tuesday figure and a Friday figure are measured the same way. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS. We don't claim accuracy. We certify it.
- line along the edge of the counter · Counting line
- line at the mouth of the queue · Counting line
- waiting lane between the posts · Dwell zone
- seated waiting area · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
the wait for the last person in line goes over ten minutes and a counter position is still closed
Then
- alert the branch manager with how many people are waiting and how many positions are in use
- save the video of the minute the queue stopped going down
- leave the count for that time slot in the daily log
The instruction that set it up«Tell me when the wait goes over ten minutes and there is still a counter position closed.»
What changes
What changes for whoever answers for the branch network
With that figure the branch manager stops assigning staff by eye. He knows what time of day it really fills up, how many positions that slot needs and how many people walk out without waiting, which is business going out of the door and shows up nowhere today. And when the whole network measures the same way, one branch can be compared with another without arguing about where the number came from. Nobody stops coming because they waited five minutes; they stop coming after waiting twenty, three times in a row.
What people usually ask
Can IRIS's people counting be used to size a branch?
Yes. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS. That is why the figure stands up in front of whoever has to check it when it is used to set opening hours, positions and extra cover, and to compare one branch with another. We don't claim accuracy: we certify it. Everything else IRIS does is not covered by that approval, and we do not present it as if it were.
Does IRIS know who is standing in the queue?
No. In a bank branch IRIS does not recognise faces, does not compare them against any database, does not read number plates and does not identify any customer. It counts bodies crossing a line and bodies inside a drawn area. It knows there are seventeen people waiting and that the last one has been there eleven minutes; it does not know who any of them are, and it does not need to in order to give the figure.
Does the figure come from the queue screen?
No. IRIS does not read screens or signs. The queue screen counts whoever took a ticket; the line counts whoever actually reached the counter, and the area counts whoever is waiting even if they took no ticket, sat down or left first. That is why the two figures need not match, and why the camera's figure is measured the same way every day.
Other cameras
- CAM-511 · Five people waiting and a desk set up with nobody at it
- CAM-512 · Two people through the door on a single opening
- CAM-513 · A restricted door standing open and someone waiting outside
- CAM-514 · An operation that takes two people, and there is one in the room
- CAM-515 · Someone has been in the ATM lobby for twenty-two minutes
- CAM-516 · A cash machine open in the street and two people inside the zone
Demo · IRIS at work
A camera looks. IRIS understands what it sees.
An extract of the real screen, no voice-over and hands-free. Each round poses another situation. What sits behind it is a good deal bigger than what you see.
- The hour, as a grid
- You look where it's dark
- You jump to that minute
Next step
How long before somebody comes down that corridor at four in the morning?
13 cases: 12 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
Who sees the child who has fallen at the far end of the playground?
13 cases: 12 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
No building work, no trenches, no new cabling:the cameras are already up and already looking.
What changes is what happens to the picture. It used to be stored and never seen; now it is understood while it happens, on the same equipment you bought years ago.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.