CAM-495
The check-in queue decides the review they are going to write
Late afternoon, the busiest hour for check-in. Three desk positions are staffed and there are guests registering at each one. Behind them, the brass rope guides a queue that no longer fits the run: it has spilled out towards the staircase, suitcases on the floor. IRIS counts how many are waiting, how long they have been waiting, how many guests each position gets through and how many leave without checking in at all.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- queue spilling beyond the rope
- reception desk
- staffed desk position
- guests checking in at the desk
- head of the queue
- middle stretch of the queue
- luggage on the floor
- posts and rope guiding the queue
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 23+9People waiting right now
- 11 min+4 minWait from the back of the queue
- 18 / hGuests per desk per hour
- 34 / hPeople arriving per hour
- 3People who leave without checking in
- 3 / 5Desks open, out of those installed
The figures on this screen are an example from the illustration, not any client's measurement.
IRIS incorporates NeuralPax, a separate licence certified by the Spanish Metrology Centre for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us, and that is why it holds up against the regulations in force. The certification covers that measurement — counting people — not the whole product.
How the counting works
Counting is not something you ask for. You draw a line.
There is a line drawn along the edge of the desk: crossing it means you have been served. There is another at the mouth of the lobby, which tells you how many people arrive and when. And there are two zones painted on the floor — the run of the queue and the strip in front of the desk — telling you how many people are in each and how long they have been there. Neither the lines nor the zones are asked for out loud: they are drawn once on the image and stay there, so a Tuesday and a Saturday are measured the same way. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS. We don’t claim accuracy. We certify it.
- line along the edge of the desk · Counting line
- line at the mouth of the lobby · Counting line
- zone over the run of the queue · Dwell zone
- zone in front of the desk · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
the wait in the reception queue goes over ten minutes, or more people join than leave served
Then
- alert the front-office manager with the time, how many are waiting and how many desks are open
- save the video of the minute the queue stopped moving
- leave the count for that slot in the daily report
The instruction that set it up«Tell me when the wait at reception goes over ten minutes, or when more people join the queue than leave it served.»
What changes
What changes for the manager and the front desk
With this figure the hotel manager decides three things that today are decided by eye: how many desks to open, when to open them and how many people to put on each. The wait at check-in is the first thing a review mentions, and of the whole stay it is the one thing that can still be fixed the same day. Beyond that, someone who has stood twenty minutes with a suitcase in hand buys nothing else at the desk: every guest who gives up on the queue is an upsell that never happens.
What people usually ask
Is the way IRIS counts people certified?
Yes. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS. That is why the number waiting and the number served stand up in front of whoever has to check them. We don’t claim accuracy: we certify it. Everything else IRIS does is not covered by that approval, and we do not present it as if it were.
Does this measure how well my receptionists perform?
No, and it is no good for that. IRIS counts how many people are waiting and how many desk positions are staffed. It does not know who is at each position, it does not recognise faces and it keeps no tally on anyone. The number exists so that another desk gets opened at seven in the evening, not so that someone gets singled out.
Where does this camera look, and where does it not?
It looks at the lobby and the desk, which are circulation and service areas. In a hotel there are places where you do not put a camera, and we do not go near them: guest rooms, bathrooms and changing rooms are out, and no IRIS feature needs to go in there. Reception, circulation, food and drink, outdoors and back of house; nothing else.
Other cameras
- CAM-496 · Forty guests crossing the forecourt, and reception doesn’t know yet
- CAM-497 · Nineteen people waiting and a single desk open
- CAM-498 · The breakfast room is full and the queue never gets past the host stand
- CAM-499 · Eight minutes uncleared, and guests are waiting for a table
- CAM-500 · Four guests standing in line and five tables set with nobody at them
- CAM-501 · The dish has been ready for four minutes and still has not left
Simulation · how IRIS works
You set the rule once. IRIS applies it every time.
You will see a summary of the interface, played step by step and hands-free. Each round starts with another case. The complete tool does not fit in a demo.
- The rule gets built
- It goes to every camera
- Published, it watches alone
- And then it fires
Next step
Who is watching the cameras of a whole branch network?
13 cases: 12 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
How long does it take to find a hand played two hours ago?
12 cases: 9 raise an alert when something happens and 3 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
The door was left open at two.Finding out at nine is no use to anyone.
The video tells you at nine. IRIS says it at two, with the camera, the time and the images from that moment. The difference between the two is whether someone can go.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.