CAM-498
The breakfast room is full and the queue never gets past the host stand
Half past eight in the morning, breakfast room at capacity. Two buffet islands with people helping themselves around them, nearly every table taken and a few guests standing with a plate in hand, nowhere to sit. At the host stand by the entrance a queue is held behind the rope: nobody else comes in until a table frees up. IRIS counts how many are inside, how many are waiting, how many tables free up and which areas are saturating.
Turn on IRIS Vision
AI-generated image
What IRIS is
IRIS looks after every corner of the hotel for you.
IRIS is an artificial intelligence that watches the cameras you already have at the hotel and understands what's happening at reception and in the common areas. When a queue builds up, an area gets busier than usual, or something you've asked it to watch happens, it alerts you — and whatever can be counted, like how busy each space is, it counts in numbers. All day long, with no one needing to watch a screen.
You tell it what you need to watch, and IRIS does it.
Here, for example, IRIS counts how many people are in the breakfast room using a line drawn at the entrance: cross it going in and you're counted, cross it going out and you're not. That way you know at half past eight how many are eating, how many are queuing and how many tables free up each minute. With that number you decide what time to open, how many shifts to run and how much staff the buffet needs, then check the next day whether it improved.
Works with the cameras you already have. Nothing to replace.
A person replies, not a form.
- Your footage never leaves your premises.
- It doesn't identify people.
- Certifications →
What IRIS understands
What it recognises in this scene
- queue held before the host stand
- central buffet island
- second buffet counter
- guests helping themselves
- host stand at the room entrance
- posts and rope for the wait
- dining area with the tables taken
- guests standing, with nowhere to sit
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 96+22People inside the room
- 24 / 30Tables taken, out of those set
- 14People waiting at the host stand
- 9 min+5 minWait from the back of the queue
- 38 minAverage time at the table
- 6 / 15 minTables freed up per quarter hour
The figures on this screen are an example from the illustration, not any client's measurement.
IRIS incorporates NeuralPax, a separate licence certified by the Spanish Metrology Centre for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us: the occupancy figure you show is measured and approved, not estimated. The certification covers that measurement — counting people — not the whole product.
How the counting works
Counting is not something you ask for. You draw a line.
There is a line drawn at the host stand: crossing it inwards means you are in the room, crossing it outwards means you are not. With one way in and one line, the number of people inside comes out exact without asking anybody anything. And there are three zones painted on the floor — the queue, the dining area and the buffet aisle — telling you how many people are in each and how long they have been there. Asking is for searching. Counting is for measuring. And they are not done the same way: a line cannot be described in a sentence, it has to be drawn, and that is what makes the figure repeatable and auditable. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS.
- line at the host stand · Counting line
- zone of the queue · Dwell zone
- zone of the dining area · Dwell zone
- zone of the buffet · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
more than ten people are waiting at the host stand, or the buffet aisle has been saturated for over five minutes
Then
- alert the floor manager with how many are waiting and which area is saturated
- save the video of the minute the queue stopped moving
- leave the room’s curve in the breakfast report
The instruction that set it up«Tell me when more than ten people are waiting at the host stand, or when the buffet aisle has been impassable for five minutes.»
What changes
What changes for the manager and the front desk
Half past eight in the morning and the head waiter already has eleven people held behind the rope, with two guests eating standing up. Breakfast is the hour when a whole hotel jams up, and the only one that can be fixed with sittings if you have the number. Today the working figure is the room count, which is not the number of people who come down: a Sunday fills differently from a Tuesday, and differently again when there is a group. With the room’s real curve you decide when to open, how many sittings to run, how many staff the buffet needs and how many places can be sold without anyone having breakfast standing up.
What people usually ask
Is the count for the room certified?
Yes, the people count. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS. It tells you how many people are in the room at any moment, which is what whoever sets the sittings and whoever answers for capacity actually needs. Everything else IRIS does is not covered by that approval, and we do not present it as if it were.
Why isn’t the number of occupied rooms enough?
Because not everyone comes down, and they don’t come down together. A working Tuesday and a family Sunday fill the room at different hours with the same hotel full. The room count tells you how many people sleep there; the line at the host stand tells you how many have breakfast, and those are the ones you have to seat and serve.
Does IRIS know who has had breakfast and who hasn’t?
No. It counts bodies crossing a line and bodies inside a drawn zone. It does not recognise faces, it does not compare them against any list and it does not cross the figure with the booking. It knows there are ninety-six people in the room; it does not know who any of them are, and it does not need to in order to give the number.
Other cameras
- CAM-495 · The check-in queue decides the review they are going to write
- CAM-496 · Forty guests crossing the forecourt, and reception doesn’t know yet
- CAM-497 · Nineteen people waiting and a single desk open
- CAM-499 · Eight minutes uncleared, and guests are waiting for a table
- CAM-500 · Four guests standing in line and five tables set with nobody at them
- CAM-501 · The dish has been ready for four minutes and still has not left
The real interface, step by step
A new case each time. Always the same screen.
It plays by itself and shows one case from start to finish. It is a summary: the real screen has far more functions than fit in this box.
- The alert fires
- It lands in the tray
- You open it
- You confirm or dismiss
See it somewhere else
How many bays are free right now?
15 cases: 9 raise an alert when something happens and 6 only measure. You see each image as it is, and then with what IRIS understands on top.
What does a venue with twenty thousand people inside see?
15 cases: 11 raise an alert when something happens and 4 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
At four in the morning,the camera is still watching just as it does at noon.
No heavy eyelids, no distractions, no shift change. What happens at night is understood at night, not the next morning.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.