CAM-501
The dish has been ready for four minutes and still has not left
Half past nine at night, service at full tilt. The pass is lined with finished dishes waiting under the heat lamps. Beside it five floor staff are waiting: one is loading two plates onto a tray, the others stand against the wall. Behind, on the line, more dishes keep coming out. IRIS measures one thing only: how long the oldest plate has been sitting on the pass.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- finished dishes held on the pass
- heat lamps above the pass
- floor staff waiting at the pass
- floor staff picking up dishes
- line of floor staff waiting their turn
- last person in the line
- kitchen plating up on the line
- stacks of clean plates under the counter
What this camera measures
An alert says something is happening. The reading says how much.
- 14Dishes held on the pass
- 4 min 20 s+2 minTime of the oldest dish
- 5Floor staff waiting
- 6 / minDishes leaving per minute
- 21:34Time of service
The figures on this screen are an example from the illustration, not any client's measurement.
The rule
You decide once. IRIS applies it always.
If
a dish has been sitting on the pass for more than two minutes and three or more floor staff are waiting
Then
- alert whoever runs the service with how many dishes are held and since when
- save the video of the minute the pass stopped clearing
- leave the pass timing in the service log
The instruction that set it up«Tell me when a dish has been sitting on the pass for more than two minutes and three or more floor staff are waiting.»
What changes
What changes for the manager and the front desk
A dish left five minutes on the pass reaches the table worse than it left the pan, and that is what the guest talks about afterwards. With the alert, whoever runs the service sends someone to the pass while the dish is still worth eating. And the next day the curve of the evening is there: at what time it always jams and how many plates were left standing. That changes how the floor is shared out; it is not a reproach to anyone.
What people usually ask
Does IRIS know which dish it is and which table it goes to?
No. IRIS sees that there are dishes on the pass and how long they have been there. Which dish it is, who ordered it and which table it goes to is what the order ticket knows, and those are two different figures that read better side by side. Nor does it measure temperature: it measures time. That is enough for the only thing to be decided at that moment, which is sending someone to collect.
Does the alert say who was slow?
No. It says that dishes are held, how long they have been held and how many floor staff are waiting, and it goes to whoever runs the service. IRIS does not recognise faces, does not know who anybody is and keeps no tally of any person's work. A jammed pass is almost never somebody's fault: at that minute there are more plates than hands, and that is exactly what an alert in time is for.
Can a camera measure whether the food is any good?
No, and we do not claim it does. A camera sees time, movement and place: how many dishes are on the pass and how long they have been there. Whether the dish is well made is for the head chef to say, and for the guest. What IRIS adds is that the dish reaches the table while it is still as it left the kitchen — which is the part that gets lost today without anybody seeing it.
Other cameras
- CAM-495 · The check-in queue decides the review they are going to write
- CAM-496 · Forty guests crossing the forecourt, and reception doesn’t know yet
- CAM-497 · Nineteen people waiting and a single desk open
- CAM-498 · The breakfast room is full and the queue never gets past the host stand
- CAM-499 · Eight minutes uncleared, and guests are waiting for a table
- CAM-500 · Four guests standing in line and five tables set with nobody at them
A different case every time
We won't just tell you. We'll show you.
It is a summary of the real screen: it plays by itself, step by step, and shows only the path of one case. The actual tool has far more than fits in here.
- The hour, as a grid
- You look where it's dark
- You jump to that minute
Next step
What does an airport see before the queue forms?
14 cases: 7 raise an alert when something happens and 7 only measure. You see each image as it is, and then with what IRIS understands on top.
What can a camera see without pointing at anyone?
13 cases: 9 raise an alert when something happens and 4 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
The disk fills up on its own.The questions stay unanswered.
Storing images is easy, and it is not cheap. What was missing was someone to look at them. IRIS looks at everything you record and shows you only what is worth a glance.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.