CAM-500
Four guests standing in line and five tables set with nobody at them
A quarter past two, right in the middle of lunch. Four guests stand waiting at the host podium while the floor staff goes over the reservation book. On the right there is a table just laid — cloth, glasses and cutlery — with nobody at it, and a waiter has only now finished setting it. Further back more tables sit free, and only two are taken. IRIS sees both things at once: how many people are waiting at the door and how many tables are set and unused.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- guests waiting on their feet at the podium
- host podium with the reservation book
- floor staff at the podium
- table set and unoccupied
- waiter finishing the table setting
- free tables at the back of the dining room
- table with guests
- table with guests at the back
What this camera measures
An alert says something is happening. The reading says how much.
- 4Guests waiting right now
- 11 min+6 minWait for the first in line
- 5Tables set and free
- 2Tables with guests
- 2Left rather than wait any longer
- 14:12Time of the alert
The figures on this screen are an example from the illustration, not any client's measurement.
The rule
You decide once. IRIS applies it always.
If
guests have been waiting at the podium for over five minutes and at least one table is set and unoccupied
Then
- alert the floor manager with how many are waiting and how many tables are free
- save the video of the minute the wait began
- leave the wait for that time slot in the service log
The instruction that set it up«Tell me when people have been waiting at the podium for over five minutes while there are tables set with nobody at them.»
What changes
What changes for the manager and the front desk
A guest kept standing too long walks out, and the whole sitting for that table goes with them. Today you see it once it has happened; with the alert, the floor manager knows while those people are still at the door and seats them at the table that is already laid. And at the end of the month there is a figure that does not exist today: at what times the waiting overlaps with a free table, and on which days. That changes the rota, not the people.
What people usually ask
Does IRIS know whether that empty table is reserved?
No. IRIS sees a table that is laid with nobody at it, and it sees people waiting on their feet. If that table is being held for a booking ten minutes from now, the reservation book knows it, the camera does not. That is why the alert goes to a person and moves nothing: the floor manager still decides who sits down, now with the figure in front of them.
Is this a way of monitoring the floor staff?
No, and it is not built for that. IRIS does not recognise faces and does not know who anybody is: it sees that guests are waiting and that tables are laid, not who is slow. The alert is there to send someone to the door, the same way you send someone to the pass when the work piles up. Measuring a person with a camera is not what we do, and we are not going to sell it as if it were.
Where are there cameras in a hotel, and where are there none?
In shared working areas: the dining room, the lobby, the corridor, the buffet, the loading bay. Rooms, bathrooms, changing rooms and any private space are out, and that is not a setting anyone can flip: there is no camera there, no detection and no alert. That is the line this sector draws, and we write it here rather than in a footnote.
Other cameras
- CAM-495 · The check-in queue decides the review they are going to write
- CAM-496 · Forty guests crossing the forecourt, and reception doesn’t know yet
- CAM-497 · Nineteen people waiting and a single desk open
- CAM-498 · The breakfast room is full and the queue never gets past the host stand
- CAM-499 · Eight minutes uncleared, and guests are waiting for a table
- CAM-501 · The dish has been ready for four minutes and still has not left
Demo · IRIS at work
No extra alarms here. Just what needs looking at.
Not a recorded video, not an explanatory drawing: a summary of the real screen, with a different case every time it starts. There is a lot more behind it.
- Checks the whole system
- Flags what is failing
- Puts it on one screen
Next step
Who is watching a whole quay at three in the morning?
14 cases: 13 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
Who is watching the cameras of a whole branch network?
13 cases: 12 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
Nothing to drill, nothing to rip out:the cameras already on your walls can start understanding.
No building work, no new cabling, no swapping equipment. It connects to what is already there, and what is already there starts telling you what it sees.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.