CAM-494
Seven minutes of queue at one bar and three at the next
Half-time, in the food and drink corridor. Thirty-four people are waiting in the central queue; nineteen in the one on the right. Around them, people already heading back with a drink in hand. Here IRIS asks nothing: there is a line drawn at each counter and a zone over each queue. It counts who joins the queue, who reaches the counter and who leaves without buying. Eleven people have walked away in the last half hour.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- queue at the central counter
- queue at the counter on the right
- counter with staff serving
- counter on the left, almost no queue
- the clear walkway in front
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 34+9In the central queue
- 7 minWait in the central queue
- 19In the queue on the right
- 3 minWait in the queue on the right
- 11Walked away without buying
- 5Counters open
The figures on this screen are an example from the illustration, not any client's measurement.
IRIS incorporates NeuralPax, a separate licence certified by the Spanish Metrology Centre for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us, and that is why it holds up against the regulations in force. The certification covers that measurement — counting people — not the whole product.
How the counting works
Counting is not something you ask for. You draw a line.
Asking is for searching. Counting is for measuring. And they are not done the same way. Here there are two lines — one hard against each counter — and two zones over the floor of each queue. Anyone who enters the zone and leaves without crossing the line is somebody who walked away without buying, and that is the number nobody has today. A line cannot be described in a sentence: it has to be drawn, and that is what makes the figure repeatable.
- line at the central counter · Counting line
- line at the counter on the right · Counting line
- the central queue · Dwell zone
- the queue on the right · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
the measured wait at a bar goes over five minutes
Then
- alert the catering manager with the bar, the figure and the time
- show how many counters are open at that bar and at the neighbouring ones
- save the half-hour count for the event’s sales report
The instruction that set it up«Tell me if the wait at any bar goes over five minutes during half-time.»
What changes
What changes for whoever runs security at the venue
Somebody who walks away from the queue is a lost sale, and today nobody measures it: at the end of the match all that is known is what went through the till, not what walked off down the corridor. With the figure per bar and per time slot, the catering manager knows where to open one more counter and when. And it is the same number that backs the capacity figure: people counting approved by the Spanish Metrology Centre, under the NeuralPax licence.
What people usually ask
Can you measure how many people leave the queue without buying?
Yes. It is a zone and a line: anybody who enters the queue zone and leaves without ever crossing the counter line has walked away without buying. It is a number, not an impression, and today nobody has it: the till only knows what was sold. With that figure per bar and per time slot, you decide where to open one more counter and when.
What exactly is approved, IRIS or the counting?
The counting. What the Spanish Metrology Centre has approved is the measurement — counting people, measuring capacity and controlling footfall — not the whole product, and it is worth saying so plainly. IRIS includes it through NeuralPax, a separate licence, and today it is the only system in the world that holds it. That is why the number can be used to meet the capacity rules in force for events. We do not claim our accuracy. We certify it.
Does IRIS know what each person bought?
No. IRIS counts people, not purchases, and it does not know who anybody is: it does not recognise faces or compare them with anything. What it gives is how many are waiting, how long they wait, how many counters are open and how many leave without reaching the counter. What was sold is what the till knows, and they are two different figures that read better side by side. Combining them is the venue’s decision, not IRIS’s.
Other cameras
- CAM-480 · The queue tells you when the gates should open
- CAM-481 · One gate standing idle while the next one jams
- CAM-482 · Twenty-four arrive a minute, the search line clears nine
- CAM-483 · More people per square metre than three minutes ago, and nobody moves
- CAM-484 · The ramp is packed and the concourse next to it is empty
- CAM-485 · Twenty thousand people leaving at once, all through the same gate
The real interface, step by step
A new case each time. Always the same screen.
It plays by itself and shows one case from start to finish. It is a summary: the real screen has far more functions than fit in this box.
- The hour, as a grid
- You look where it's dark
- You jump to that minute
Next step
Who sees the sales that never reach the till?
10 cases: 4 raise an alert when something happens and 6 only measure. You see each image as it is, and then with what IRIS understands on top.
Who is watching when the load swings over somebody?
11 cases: 9 raise an alert when something happens and 2 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
We would rather promise less.Let the first week be the surprise, not the brochure.
What it cannot do gets said on day one, not on the last day. A short list that holds beats a long one that falls apart the moment it is switched on.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.