Solutions by typeCustomer experience
How long has that spill been there before anyone sees it?
A spill in the aisle, and nobody has seen it
It is 18:40 and there is a puddle of something shiny in the chilled-food aisle. Nobody heard it fall: someone put a bottle back badly and walked off. At the far end of the aisle a customer comes in pushing a trolley with a little girl sitting in it. She is looking at the shelf on her right, not at the floor. Twelve metres to go. The aisle camera has been recording the spill for four and a half minutes.
13 cameras across 9 sectors
This is how you ask for it
«“Alert me the moment something is spilled on the floor, in any aisle, and above all if someone is walking towards it.”»
Most of the time nothing happens, which is exactly why people live with it. The day it does happen, it happens in full: a fall in front of thirty people, an ambulance at the door, an incident form and, weeks later, a claim. Then comes the question nobody can answer: how long had that liquid been on the floor, and who saw it? At best there is a walk-round signed off at six. At worst, not even that.
You decide once
You decide where it matters and how much slack there is: in the chilled aisle, alert the moment it appears; in the stockroom, alert if it is still there after ten minutes; in the process hall, alert always, at night and with nobody inside. You decide who it reaches — the supervisor’s phone, the internal PA — and after how many minutes without a warning sign it alerts again. IRIS applies that across all fifteen aisles at once.
The spill is not the problem. The problem is the minutes it sits there before anyone sees it, because in those minutes people walk past. Today that is handled with floor walks and with customers who tell you, and both are late by definition: the walk comes round every half hour and the customer speaks up when they have almost gone down. Meanwhile the aisle camera is recording all of it and telling nobody anything.
IRIS watches the floor. It sees a patch where there was nothing before, that does not move and stays put, and it alerts with the camera, the time and the video of the moment it appeared. If someone is walking towards it, that is the alert that has to go first. And if ten minutes later the spill is still there with no cone beside it, it alerts again, because a signposted spill and a forgotten one are not the same thing.
What is left afterwards is worth almost as much. If a claim over a fall arrives three weeks later, nothing has to be reconstructed from memory: there is the time the liquid appeared, the time it was signposted and the time it was cleaned, with the video of each. Stop hunting for the minute. Search for what happened.
What changes
Before, you relied on the floor walk and on a customer speaking up. The supervisor found out late and cleaned up fast, and the record of all that was a tick on a sheet. Now the alert goes out when the spill appears, not when someone slips: it reaches the phone with the camera open and whoever is on the floor walks over with a cone in hand. And what used to be a tick is now an exact time and a video.
Where we have seen it
CAM-237A puddle spreading under the skid
«Tell me if a puddle appears on the line floor, and tell me from what minute it has been growing.»
CAM-256Smoke from the machine and oil on the floor
«Tell me if smoke comes out of a machine or a puddle appears on the shop floor.»
CAM-215A pool of foam right across the walkway
«Tell me if liquid or foam builds up on the process floor, even at night with nobody around.»
CAM-122Wet floor in the corridor
«Tell me when something gets spilt on a corridor floor and is still there with no sign out, and tell me which camera and since when.»
CAM-320A jet from the pump and a pool that keeps growing
«Tell me as soon as liquid sprays out of a pump or a pool starts growing on the skid floor, and show me the video from the first second.»
CAM-292Split capsules and loose powder among the good ones
«Alert me when split or broken capsules go past on the belt, or powder spilled around them.»
CAM-435The liquid has left the bund and is running across the concrete
«Tell me if a pool appears outside the tank bund and keeps growing.»
CAM-73Liquid spill on the floor
«Tell me the moment something is spilt on the floor, in any aisle, and above all if someone is walking towards it.»
CAM-404A jet is spraying from the flange and the puddle keeps growing
«Tell me if a jet sprays from a joint or a puddle grows around a pump.»
CAM-288There is liquid spilled across the bottom of the tray
«Tell me if liquid shows up in the bottom of a vial tray, and show me which tray it is.»
What it does not do
IRIS sees that something has been spilled; it does not know what it is. It does not tell water from oil and does not know if a special product is needed. It does not clean, close the aisle or decide anything: it alerts. And one hard case up front: clear water on a shiny floor is far harder to see than a dark stain. That is why the camera is tested in that light before an aisle is approved.
Questions
- Does it also spot clear water?
- Not as easily as a dark stain, and it is better to know that beforehand. A puddle of water on a shiny, well-lit floor has very little contrast: what gives it away is mostly the reflection and the edge. So before an aisle is signed off, it is tested with that camera, that floor and the light of that time of day, and the position is adjusted if needed. What we do not do is promise it in advance.
- Does it alert at night, with the shop closed?
- Yes, and it is often when it matters most. A liquid that appears at two in the morning in a process hall or a cold room is seen by nobody until the first shift comes in, and by then half the floor can be covered. The rule does not depend on someone being in front of it: if it matters at two, it alerts at two, and the video starts at the first second, not when someone arrives.
- Can I prove how long the spill was on the floor?
- Yes, and it is usually the part people are most grateful for. You keep the time the liquid appeared, the time the sign went down and the time it was cleaned, each with its video. When a claim turns up three weeks later, that turns an argument from memory into a file you can show. And it works both ways: it is just as useful when what you need to prove is that someone acted within two minutes.
- Is this only for shops?
- No. The same rule applies in a hospital corridor, a food process hall, a pumping yard or a factory line: a liquid turns up where it should not and someone has to hear about it. What changes is the slack and who gets the alert. In a shop the risk is a fall; in a filling room, a broken vial still moving down the belt; at a tank, a puddle that has already crossed the bund.
See it for yourself
This isn’t a video. It’s a slice of the real screen.
A summary of the real interface, played hands-free. You see one case from start to finish; what you do not see are the other screens, and there are many.
- Four cameras at once
- Each understands its own view
- The numbers climb by themselves
Not seeing yours here?
These words are the ones we have built, not the ones IRIS understands. The list falls short on purpose: you ask for it in a sentence, and sentences do not run out. Tell us what is in front of your cameras and we will tell you whether it understands it, or not yet.
And the best part
Ten cameras or four thousand:not one of them goes unwatched.
The day IRIS starts, they all start: the ten in a school or the four thousand in a whole network. And it only raises its hand when the thing you asked for happens.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.