CAM-90
Ticket machine out of order
Two ticket machines side by side. One has its screen off and nobody goes near it; a queue has formed in front of the other one.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- ticket machine out of order
- ticket machine in service
- queue of passengers
The rule
You decide once. IRIS applies it always.
If
a ticket machine stops having anyone use it
And alsothe one beside it has a queue at the same time
Then
- alert maintenance with the machine number and since when
- alert the station supervisor, in case the ticket office should be opened
- log how long it stayed like that and how long the queue next to it got
The instruction that set it up«Tell me if a ticket machine stops being used while the one next to it has a queue.»
What changes
What changes for whoever runs the station
A broken ticket machine calls nobody. The passenger who finds the screen dark is not going to hunt down the station supervisor: they join the queue next door, or leave without a ticket, or miss the train. It can stay like that all morning and never show up in the report, because nothing is happening to the machine that the machine itself knows how to report. With IRIS, maintenance gets the alert the same day, with the machine number, and the station supervisor can decide whether to open the ticket office in the meantime.
What people usually ask
Does IRIS connect to the machine to know it is broken?
No, and that is the point. IRIS does not know what is going on inside the machine: it sees through the camera that nobody is using it while the one next door has a queue, and that is enough to raise the alert. It works the same whether the machine is off, whether the screen is frozen, whether it has run out of paper or whether somebody simply taped a sign over it. The faults the machine itself cannot report are precisely the ones that take longest to find.
And in the small hours, when there is nobody in the station?
That is why the rule carries the second condition: it is not enough that nobody is using the machine, the one beside it has to have a queue at the same time. At four in the morning neither of them has a queue, so nothing fires. It is a rule written not to bother anyone when there is nothing to say.
Does IRIS know what is wrong with the machine?
No, and it must not make it up. What it says is exactly what it sees: this machine has gone twenty minutes with nobody using it while the one beside it has a queue. The diagnosis is made by the technician when he gets there. What the station gains is not an automatic diagnosis, it is finding out the same day instead of next week.
A different case every time
You set the rule once. IRIS applies it every time.
You will see a summary of the interface, played step by step and hands-free. Each round starts with another case. The complete tool does not fit in a demo.
- Four cameras at once
- Each understands its own view
- The numbers climb by themselves
Next step
How long does it take to find a hand played two hours ago?
12 cases: 9 raise an alert when something happens and 3 only measure. You see each image as it is, and then with what IRIS understands on top.
What does a shopping centre see beyond the visitor count?
12 cases: 4 raise an alert when something happens and 8 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
Counting is not watching over anyone.It is knowing how many went through, and when.
It is what lets you compare: two Tuesdays, two doors, two seasons. Because it is measured the same way every day, the comparison stands on its own.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.