CAM-505
A suitcase on its own in the lounge, nobody beside it
Mid-morning, checkout time. The left-luggage room is full, a bellhop crosses the lobby with a loaded trolley and a case leans against the concierge lectern. At the desk, a guest waits with her suitcase and someone has left a holdall on the counter. On the left, among the lounge armchairs, a suitcase stands upright with nobody beside it: whoever left it is no longer in the shot. IRIS sees the bag, sees that it is on its own, and counts how long it has been that way.
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AI-generated image
What IRIS understands
What it recognises in this scene
- bag on its own, nobody beside it
- left-luggage room
- bellhop moving the trolley
- trolley loaded with cases
- case leaning against the lectern
- concierge behind the lectern
- guest with a case at the desk
- holdall left on the counter
What this camera measures
An alert says something is happening. The reading says how much.
- 11 minHow long the bag has been alone
- 6 mDistance to the nearest person
- 18Bags in the left-luggage room
- 7Loose bags in the lobby
- 11:48:20Video saved from
The figures on this screen are an example from the illustration, not any client's measurement.
The rule
You decide once. IRIS applies it always.
If
a bag has spent more than ten minutes with nobody beside it, or leaves the left-luggage room with a different person from the one who dropped it off
Then
- alerts the concierge desk with the camera, the time and the spot in the lobby where the bag is
- saves the video from the minute the bag was left alone, not from the moment of the alert
- keeps tracking the bag and closes the alert when somebody picks it up
The instruction that set it up«Tell me when a bag is left on its own for more than ten minutes in the lobby, or when it leaves the left-luggage room with someone other than the person who dropped it off.»
What changes
What changes for the manager and the front desk
Lost luggage means a complaint, and a complaint means front-desk hours, an angry guest and sometimes a free night. What changes is the order: the lobby knows how many bags there are, where they are and how long they have been waiting. When a case is left on its own, somebody knows right then, not when the guest comes back asking for it. And the boundary does not move: the lobby is a public thoroughfare and that is what is watched, never the rooms and never the bathrooms.
What people usually ask
Does IRIS know whose suitcase is whose?
No. IRIS identifies nobody and does not know whose bag it is. It sees an object somebody was carrying, sees that it has been left on its own, and counts the time. If a different person from the one who put it down picks it up, it says so: it does not know who either of them is, only that they are not the same person. The name comes from the front desk, not from the camera.
Does this camera look inside the rooms?
No, and it cannot. Rooms, bathrooms, staff changing rooms and any private area are out of scope: no camera goes there, so there is nothing to look at. This camera sees the lobby, a public thoroughfare in plain view of everyone, and what it sees there is luggage and movement.
What if the lobby is packed?
That is normal at checkout time, and it triggers nothing: IRIS does not raise an alert for a bag sitting on the floor next to the person carrying it. It raises one when the bag is left alone and the clock starts. Here is the limit: if somebody walks past and hides the case for a few seconds, the clock keeps running; if a trolley hides it for a full minute, IRIS loses the bag and treats it as a new one when it reappears. That is why the camera goes where the whole floor is visible, not in a corner.
Other cameras
- CAM-495 · The check-in queue decides the review they are going to write
- CAM-496 · Forty guests crossing the forecourt, and reception doesn’t know yet
- CAM-497 · Nineteen people waiting and a single desk open
- CAM-498 · The breakfast room is full and the queue never gets past the host stand
- CAM-499 · Eight minutes uncleared, and guests are waiting for a table
- CAM-500 · Four guests standing in line and five tables set with nobody at them
Demo · IRIS at work
Watch what happens. Then watch what IRIS does with it.
Not a recorded video and not a drawing: it is a summary of the real tool, with a different case each time round. The whole tool does not fit in a box.
- Cameras on the map
- You draw an area
- What passed shows up
Next step
Who watches the cameras of a whole city?
23 cases: 18 raise an alert when something happens and 5 only measure. You see each image as it is, and then with what IRIS understands on top.
Who watches an entire motorway?
10 cases: 8 raise an alert when something happens and 2 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
You do not need to buy cameras:you need yours to understand what they see.
Nothing gets built, mounted or rewired. It plugs into what is already up and running, and the only thing that changes is what those cameras understand.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.