CAM-582

How long the security wait really is, measured not guessed

The security filter first thing in the morning. The snake is full end to end and the queue runs off the left of the frame: three hundred and forty people with cabin bags, waiting. On the right, a whole belted corridor, set up and with nobody in it. IRIS measures how many minutes the wait really is from the mouth of the queue to the lane, how many people are inside it and how many go through per minute. It does not look at what anybody is carrying or at who anybody is: that is the job of the scanner and of the people at the filter. IRIS measures the queue.

CAM-582 · 2 LINES · 2 ZONES · LIVE

What IRIS understands

What it recognises in this scene

queue snake
tail of the queue, out of frame
mouth of the control lanes
belted corridor set up and unused
staffed podium
upper walkway with people still arriving
passenger waiting in the queue
boards with each lane number

What this camera gives back

Nobody gets an alert here. Here you get numbers.

24 min+9 minWait right now
340People in the queue
11 / minPeople going through per minute
31 minLongest wait today
06:30 – 08:00Busiest slot
07:10Last updated

The figures on this screen are an example from the illustration, not any client's measurement.

IRIS incorporates NeuralPax, a separate licence certified by the Spanish Metrology Centre for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us, and that is why it holds up against the regulations in force. The certification covers that measurement — counting people — not the whole product.

How the counting works

Counting is not something you ask for. You draw a line.

There is a line at the mouth of the queue and another at the threshold of the lanes. The first says when somebody starts waiting; the second, when they stop. The difference is the wait. And there are two zones painted over the floor: one over the snake, telling you how many people are inside, and one over the approach corridor, telling you whether it is in use. None of this is asked for in words: a line will not fit in a sentence, it has to be traced. That is why the number is repeatable, and that is why it can be certified.

line at the mouth of the queue · Counting line
line at the threshold of the lanes · Counting line
queue floor zone · Dwell zone
lane approach zone · Dwell zone

And also, one rule

You decide once. IRIS applies it always.

the security wait goes over twenty minutes

And alsothere is a lane set up that is not being used

Then

alert the filter supervisor with the minutes and the unused lane
send the same number to the hall screens so passengers can see it
log the slot in the daily report, with the wait and the lanes open

The instruction that set it up«Tell me if the security wait goes over twenty minutes and there is a lane set up but unused.»

What changes

What changes for operations, for the passenger and for maintenance

This is the number that gets published, that goes into the contract and that gets argued over with the airlines every month. Today it is estimated: somebody looks at the queue, works it out and writes it down. Measured with a line drawn on the image, it stops being an estimate and becomes a measurement that can be reviewed: the same line, in the same place, in January and in August. And counting people is the only measurement we hold certified by the Spanish Centre for Metrology, through NeuralPax, an independent licence that sits inside IRIS. We do not claim the accuracy. We certify it.

What people usually ask

Does this number hold up to an outside review?

Yes, and that is what it is used for most. Counting people is the only measurement we hold certified by the Spanish Centre for Metrology, and it is done by NeuralPax, an independent licence that sits inside IRIS. That means the figure is verified by a third party, not by us, and it holds up in front of whoever has to review it. Everything else IRIS does does not carry that certification, and we do not present it as if it did.

Can this wait be shown on the screens in the hall?

Yes, and it is the same figure the supervisor sees: there is not one number for inside and another for the passenger. Showing it changes the whole hall. People who know they have twenty minutes left wait better than people who know nothing, and people who see the other queue running at four move across on their own. Half the problem in a security hall is that nobody knows how much longer it will be.

Does IRIS look at what passengers are carrying?

No. This camera looks at the floor of the queue: it counts how many people are there and how many minutes they have been waiting. What is inside a bag is looked at by the filter's scanner, which is separate equipment with its own procedure, and who is asked to open a bag is decided by a person. IRIS takes no part in that, does not know it and does not need to.

Other cameras

Simulation · how IRIS works

Everything comes in. Only what matters gets through.

This sums up what IRIS does with one alert, from the moment it appears until it is closed. The real screen holds far more; this is the main thread.

The hour, as a grid
You look where it's dark
You jump to that minute

IRIS NEURAL

30ES

Ask a question or make a request…Send

IRIS · Infinity Neural

Next step

And the best part

Not everything calls for an alert:some things call for counting.

An alert gets you out of your chair; a number lets you plan. Two different jobs, and the same camera can do both at once.

Call us · +34 902 02 70 91 Get in touch

Tell us your problem and we will say whether IRIS understands it, or not yet.

We reply the same working day.