Venues and trade showsCustomer experience
CAM-482
Twenty-four arrive a minute, the search line clears nine
Eight forty-five at night, before a concert. Under the canopy there are three walk-through detectors and two search tables, with staff in yellow a safety vest opening backpacks. In front of them, the queue no longer fits on the plaza: it doubles back on itself, stretches off to the right, and its last stretch has ended up thirty feet from the curb, with cars going past on the road. More people join the queue than the search line manages to clear. IRIS measures both, and the gap between them.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognizes in this scene
- search line, growing
- walk-through detectors and search tables
- search point staff
- back of the line
- road open to traffic
What this camera measures
An alert says something’s happening. The reading says how much.
- 410People in line
- 24 / minPeople joining the line per minute
- 9 / minPeople cleared by the search point per minute
- 31 min+12 minWait for the last person in line
- 9 mDistance from the back of the line to the curb
- 20:48Time of the alert
The figures on this screen are an example from the illustration, not any client’s measurement.
The rule
You decide once. IRIS applies it always.
If
the search line grows for more than five minutes in a row and its back end is within thirty feet of the road
Then
- alert the head of security with the gate, the number waiting and the rate in and out
- save the video from the minute the line started growing
- leave the alert in the event report with the image of the line and the time
The instruction that set it up«Tell me when more people join the search queue than come out through the detectors, and when the back of the line gets close to the road.»
What changes
What changes for whoever runs security at the venue
It isn’t that there’s a queue: anyone can see that. It’s that the queue is growing faster than the search line clears it, and at that rate the back of the line reaches the road. The head of security then has two problems at once: a search point that can’t cope, and members of the public standing in the street. With the figure updated by the minute he can open another table, send two more staff or divert arrivals to another gate, while doing so still makes a difference.
What people usually ask
Does IRIS look at what people are carrying in their bags?
No. IRIS doesn’t look inside bags and it replaces neither the walk-through detector nor the person doing the search. What it measures is flow: how many people join the queue, how many finish it, how long the last one waits and how much room the line has left before it reaches the street. The search is done by the staff at the control point; IRIS tells them whether they’re coping or falling behind.
Can IRIS tell that the line is going to reach the street?
No, and it doesn’t claim to. IRIS doesn’t predict. What it does is measure three things it can actually count: how many people join the queue per minute, how many finish it, and how many feet are left between the back of the line and the curb. If the first number is bigger than the second, that distance shrinks, and it can be seen while it’s happening. What comes next is judged by the head of security, not by the camera.
Is it any use knowing this if the search point is already at full stretch?
Yes, because it’s almost never all at full stretch at the same time. With the figure in front of you, you open one more table, bring staff over from another gate that has room to spare, or divert arrivals before they join line. And for the next event you’re left with the figure for how many people per minute each table really clears, which is what it takes to plan the operation with numbers instead of from memory.
Other cameras
- CAM-480 · The line tells you when the gates should open
- CAM-481 · One gate standing idle while the next one jams
- CAM-483 · Less room per person than three minutes ago, and nobody moves
- CAM-484 · The ramp is packed and the concourse next to it is empty
- CAM-485 · Twenty thousand people leaving at once, all through the same gate
- CAM-486 · A merchandise stall has eaten half the exit
A different case every time
Everything comes in. Only what matters gets through.
This sums up what IRIS does with one alert, from the moment it appears until it’s closed. The real screen holds far more; this is the main thread.
- Cameras on the map
- You draw an area
- What passed shows up
Next step
How many spaces are open right now?
15 cases: 9 raise an alert when something happens and 6 only measure. You see each image as it is, and then with what IRIS understands on top.
What does a venue with twenty thousand people inside see?
15 cases: 11 raise an alert when something happens and 4 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
You decide the rule onceand it’s applied the same way every time.
At three in the morning it means what it means at noon, on camera one and on camera four thousand. It doesn’t depend on who’s on shift, or how tired they are.
Tell us your problem and we’ll say whether IRIS understands it, or not yet.
A person answers, the same working day.