CAM-504
How long a room takes to be ready, without going into any of them
Mid-morning in a guest-room corridor. Four housekeeping trolleys are spread along it: one stopped in front of a door, one crossing the corridor, one parked against the wall and one in the foreground with folded towels on it. A room attendant is opening the door that has the hanger on it; at the far end somebody is vacuuming, and in the middle a guest with a suitcase is asking the floor supervisor a question. The camera looks at the corridor and only at the corridor: when a trolley reaches a door, when it leaves, and how long passed between the two. Inside the room there is no camera, the door is shut, and nothing goes in there.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- trolley stopped at the same door
- room attendant opening the door
- door with the hanger on the handle
- trolley crossing the corridor
- trolley parked against the wall
- trolley with the folded linen
- member of staff vacuuming
- guest with a suitcase talking to the supervisor
What this camera measures
An alert says something is happening. The reading says how much.
- 4Rooms under way in this corridor
- 48 min+19 minTrolley stopped the longest
- 9Doors still to do on the floor
- 6Rooms handed over today
- 34 minTime for one room, door to door
- 11:20Time of the alert
The figures on this screen are an example from the illustration, not any client's measurement.
The rule
You decide once. IRIS applies it always.
If
a trolley has been at the same door for more than forty-five minutes, or a floor reaches check-in time with rooms unfinished
Then
- alert the head housekeeper with the floor and the stretch of corridor
- save the corridor video, never anything from inside the room
- leave the timing for that room in the floor log
The instruction that set it up«Tell me when a trolley has been at the same door for more than forty-five minutes, or when a floor still has unfinished rooms by check-in time.»
What changes
What changes for the manager and the front desk
What reception cannot answer today is the most repeated question in the trade: 'what time will my room be ready?'. With the corridor sequence it is answered with an hour, not with a 'soon'. The head housekeeper sees the whole floor: if three trolleys are stopped in the same stretch, help goes out before the backlog builds. And the guest who arrives early stops waiting on their feet in the lobby with a suitcase. All of that without going into a single room.
What people usually ask
Are there cameras inside the rooms?
No, and there will not be. The camera is in the corridor and looks at the corridor: the trolley, the door, and the time between somebody going in and somebody coming out. The door is shut and nothing goes in there: no camera, no detection, no alert. Rooms, bathrooms and changing rooms are outside the system, and that is not a setting anybody can switch.
So how does IRIS know whether a room is ready?
It does not know, and it does not say. IRIS measures the corridor sequence: what time the trolley reached that door and what time it left. Whoever says the room is ready is still the person who did it. What the camera adds is that reception has a real time to give the guest instead of a guess.
Is it a way of monitoring the room attendants?
No. The alert says that a corridor is running late, with the floor and the stretch, and it goes to the head housekeeper so help can be sent. It does not say who cleans more slowly, because IRIS does not recognise faces and does not know who anybody is. A floor running late is almost always a question of how the work was shared out, or one room that turned out to be harder than usual — and that is fixed by sending somebody, not by pointing at anybody.
Other cameras
- CAM-495 · The check-in queue decides the review they are going to write
- CAM-496 · Forty guests crossing the forecourt, and reception doesn’t know yet
- CAM-497 · Nineteen people waiting and a single desk open
- CAM-498 · The breakfast room is full and the queue never gets past the host stand
- CAM-499 · Eight minutes uncleared, and guests are waiting for a table
- CAM-500 · Four guests standing in line and five tables set with nobody at them
A different case every time
A new case each time. Always the same screen.
It plays by itself and shows one case from start to finish. It is a summary: the real screen has far more functions than fit in this box.
- The alert fires
- It lands in the tray
- You open it
- You confirm or dismiss
Next step
Who sees the child who has fallen at the far end of the playground?
13 cases: 12 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
Who is watching a site where there is almost never anybody?
44 cases, and in every one of them IRIS raises an alert when something happens. You see each image as it is, and then with what it understands on top.
And the best part
What happens outside the framedoes not exist for IRIS. No camera sees the whole world.
So the first thing we do is check what each camera covers and write it down: from here you can understand this, and not that. A dull hour that saves a lot of misunderstandings.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.