CAM-527
Three windows open, two dark, and the queue still waiting
Saturday, just past midnight. At the cage, three windows are serving and two on the left are dark. Behind the velvet rope, a line of nine people is waiting; the floor in front of the closed windows is empty. IRIS counts how many are waiting, how many windows are open and how long each transaction takes. It does not know who anybody is: it counts bodies, not customers.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- windows with nobody serving
- the queue waiting behind the rope
- the cage counter
- cashier serving
- customer at the window
- group already being served
- rope and posts
- empty floor in front of the closed windows
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 9+4Waiting at the cage
- 3 / 5Windows serving
- 7 min+3 minWait in line
- 2 min 40 sTime per transaction
- 186Served tonight
- 00:12Updated at
The figures on this screen are an example from the illustration, not any client's measurement.
IRIS incorporates NeuralPax, a separate licence certified by the Spanish Metrology Centre for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us, and that is why it holds up against the regulations in force. The certification covers that measurement — counting people — not the whole product.
How the counting works
Counting is not something you ask for. You draw a line.
A line is drawn tight against the edge of the counter: whoever crosses it has reached a window. And two areas are painted on the floor, one over the line behind the rope and one over the strip in front of the windows, telling you how many are waiting and how long each transaction takes. Neither the line nor the areas can be asked for in words: they are drawn once onto the image and stay there, so a Tuesday figure and a Saturday figure are measured the same way. Asking is for finding. Counting is for measuring. And they are not done the same way. Counting people is the only measurement we hold approval for from the Spanish Metrology Centre, and it is NeuralPax that does it, a separate licence built into IRIS. We don’t claim accuracy. We certify it.
- line along the counter · Counting line
- queue zone · Dwell zone
- window zone · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
more than ten people are waiting at the cage or the wait goes over eight minutes with windows still closed
Then
- alert the floor manager with how many are waiting and how many windows are serving
- save the video of the minute the queue stopped moving
- leave the count for that time slot in the shift report
The instruction that set it up«Tell me when more than ten people are waiting at the cage, or when the wait goes over eight minutes with windows still closed.»
What changes
What changes for the floor manager and for compliance
The cage is the last thing a guest sees before going home, and a seven-minute queue there is remembered longer than two good hours at the table. Today the floor manager opens a fourth window when the line is already long enough to notice. With this figure he sees it while it is happening, and at the end of the month he has the whole curve: what time the cage fills up on each day of the week. Shifts stop being set by eye. Not everything that matters is an alarm: sometimes what matters is a number.
What people usually ask
Does IRIS know who is standing in the cage queue?
No. IRIS counts bodies: it knows nine people are waiting and have been there seven minutes, and nothing else. It does not recognise faces, it does not compare anyone against a list, it cannot tell one guest from another and it stores no identity. What it gives back is a figure per time slot, and that figure is there to open another window, not to know who was standing there.
Why is counting drawn while an alert is asked for in words?
Because they are two different things. An alert can be described in a sentence: «tell me if someone steps over the rope». A line cannot: you have to say exactly where it runs and in which direction, and only a stroke on the image pins that down. Asking is for finding. Counting is for measuring. And they are not done the same way. That is why the figure is repeatable and auditable: tonight’s line is the same line as next month’s, and that is what makes it approvable.
Other cameras
- CAM-523 · A full table and an open one with nobody, five metres away
- CAM-524 · Every seat taken and seventeen people standing around the table
- CAM-525 · The hand is going nowhere and the dealer's spot is empty
- CAM-526 · One dark screen in the middle of a bank of machines that are all lit
- CAM-528 · A player raises a complaint and the table stops
- CAM-529 · The closing hand is up and another one is still on the cloth
The real interface, step by step
A new case each time. Always the same screen.
It plays by itself and shows one case from start to finish. It is a summary: the real screen has far more functions than fit in this box.
- Four cameras at once
- Each understands its own view
- The numbers climb by themselves
Next step
What does an airport see before the queue forms?
14 cases: 7 raise an alert when something happens and 7 only measure. You see each image as it is, and then with what IRIS understands on top.
What can a camera see without pointing at anyone?
13 cases: 9 raise an alert when something happens and 4 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
There are nights of thick fogwhen the image gives you nothing. We do not dress that up.
Backlight, heavy rain, a street lamp that has blown. IRIS works with what the camera puts in front of it; when there is no image, it says so instead of inventing an answer.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.