CAM-586
Three minutes standing at the board isn’t walking slowly
The crossroads every transfer passenger goes through. On the left, a wall of flight boards with people standing in front of it looking for their gate, and a row of seats in use. In the middle, the signs that split the flow: one toward transfers and one toward the two gate branches. At the back, the escalators going up and a busy corridor. Across the floor, a continuous fan of people with cabin bags. IRIS counts how many people take each branch and measures how long they stand still in front of the board before deciding which way to go.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognizes in this scene
- wall of flight boards
- people standing at the board
- sign for the transfers branch
- sign for the gate branches
- flow toward the gates
- escalators going up
- far corridor toward the gates
- foreground passengers with cabin bags
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 1 960 / hPeople crossing the hub
- 740 / hTo the first gate branch
- 520 / hTo the second gate branch
- 3 min 10 s+50 sAverage time stood at the board
- 13:00 – 14:00Busiest slot
- 13:45Last updated
The figures on this screen are an example from the illustration, not any client’s measurement.
How the counting works
Counting isn’t something you ask for. You draw a line.
There’s a line on each branch: the one leading to transfers and the one leading to the gates. Whatever crosses a line is added to that branch, and that’s how you know how the flow splits without asking anybody. And there are two zones painted on the floor: one in front of the wall of boards, measuring how long people stand still there, and one over the whole crossroads, telling you how many people are there at once. The lines and the zones are drawn once on the image and there they stay, so the comparison between two months is honest.
- line on the transfers branch · Counting line
- line on the gates branch · Counting line
- zone in front of the wall of boards · Dwell zone
- zone covering the whole crossroads · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
the average time stood at the board goes over five minutes
Duringit stays that way for a whole hour
Then
- alert whoever looks after terminal signage, with the crossroads and the time slot
- save the branch split for that same hour, to see where people were hesitating
- build up the series to compare before and after changing a sign
The instruction that set it up«Tell me if the average time stood at the board goes over five minutes for a whole hour.»
What changes
What changes for operations, for the passenger and for maintenance
Eight thirty in the evening at the connections intersection: people arrive, plant themselves in front of the board and stay three minutes on average. It isn’t that they walk slowly: it’s that they can’t find what they’re looking for. If that number rises in a particular time band, the signage at that intersection isn’t working, and that’s fixed with one more sign and a bit of paint, not with staff. The split between the piers says something just as useful: where people actually go, which is almost never where it was designed for them to go. That’s how the terminal manager decides where to put a store, where to add cleaning and which corridor to widen first.
What people usually ask
What’s the point of knowing how long people stand at a board?
To know whether the signage works. A passenger who finds their gate first time looks at the board for a few seconds and moves on. If the average drifts to five minutes, people are hesitating there, and a five-minute hesitation multiplied by two thousand people an hour is a concourse full of people standing still where there should be none. It’s fixed with a sign and a bit of paint, and then you measure again to see whether it worked.
Does IRIS know whether that person reached their gate?
No, and it’s a limit worth being clear about. IRIS counts how many people cross each branch and how long they stop at the board, in aggregate. It does not follow anybody from one end of the airport to the other, does not know what flight anybody is on and cannot say whether a particular person made it in time. What it gives is the behavior of the whole, which is what you need to change a sign or widen a corridor.
Other cameras
- CAM-580 · The curb jams before the terminal does
- CAM-581 · Eighteen minutes in one line, four in the one beside it
- CAM-582 · How long the security wait really is, measured not guessed
- CAM-583 · An open lane nobody has gone through in nine minutes
- CAM-584 · Fifty-two minutes of line and seven booths turned off
- CAM-585 · The aisle is clear and thirty feet on, nobody moves
Simulation · how IRIS works
This isn’t a video. It’s a slice of the real screen.
A summary of the real interface, played hands-free. You see one case from start to finish; what you don’t see are the other screens, and there are many.
- Cameras on the map
- You draw an area
- What passed shows up
Next step
How long does it take to find a hand played two hours ago?
12 cases: 9 raise an alert when something happens and 3 only measure. You see each image as it is, and then with what IRIS understands on top.
What does a mall see beyond the visitor count?
12 cases: 4 raise an alert when something happens and 8 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
A recollection can’t be checked.A number can, and it comes out the same every day.
The number doesn’t depend on who was on shift or how they remember it. It’s measured the same way every day, and that’s why people counting is approved by the Centro Español de Metrología. That approval is Spanish and it isn’t equivalent to any U.S. certification: we say so up front and not at the end.
Tell us your problem and we’ll say whether IRIS understands it, or not yet.
A person answers, the same working day.