CAM-584
Fifty-two minutes of line and seven booths turned off
International arrivals, close to eleven at night. The switchback in front of the arrivals checkpoint is full across all four of its runs and the line disappears down the far corridor: six hundred and twenty people. Of the fourteen booths, seven have somebody behind the glass; the other seven are dark. On the left, a wide empty corridor with room for another whole line. IRIS measures how many minutes the wait is, how many people are inside the line and how many booths are open while they wait. And nothing else: it looks at no document, at no face, and it does not know who anybody is.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognizes in this scene
- body of the line, four full runs
- tail of the line, down the far corridor
- open booths
- booths turned off
- staff working at the booths
- empty corridor with room for another line
- member of staff walking the corridor
- seating area at the side
What this camera gives back
Nobody gets an alert here. Here you get numbers.
- 52 min+18 minWait right now
- 620People in line
- 7 / 14Booths open
- 6 / minPeople going through per minute
- 1 h 05 minLongest wait today
- 22:40Last updated
The figures on this screen are an example from the illustration, not any client’s measurement.
IRIS incorporates NeuralPax, a separate license approved by the Centro Español de Metrología — Spain’s national metrology institute — for people counting, occupancy and crowd-flow control. That the figure is right is guaranteed by a third party, not by us: the occupancy figure you show is measured and approved, not estimated. The approval covers that measurement — counting people — not the whole product. That approval is Spanish and it isn’t equivalent to any U.S. certification: we say so up front and not at the end.
How the counting works
Counting isn’t something you ask for. You draw a line.
There’s a line at the mouth of the queue and another in front of the booths: the first says when somebody starts waiting and the second when they stop. The difference is the wait. There’s a zone over the floor of the snake, telling you how many people are inside, and another in front of the booths, telling you how many are working. All of this is drawn once on the image and there it stays: that’s why a Thursday in August and a Tuesday in November are measured the same way. Counting people is the only measurement we hold approved by the Centro Español de Metrología, Spain’s national metrology institute, and it is done by NeuralPax, an independent license that sits inside IRIS. That approval is Spanish and it isn’t equivalent to any U.S. certification: we say so up front and not at the end.
- line at the mouth of the queue · Counting line
- line in front of the booths · Counting line
- queue floor zone · Dwell zone
- zone in front of the booths · Dwell zone
And also, one rule
You decide once. IRIS applies it always.
If
the control wait goes over forty minutes
And alsothere are booths still closed
Then
- alert the hall duty manager with the wait and the booths open at that moment
- log the slot with both figures together, the wait and the booths
- build up the month’s series for the resourcing meeting
The instruction that set it up«Tell me if the control wait goes over forty minutes and there are booths still closed.»
What changes
What changes for operations, for the passenger and for maintenance
Fifty-two minutes in line at eleven at night is the first thing a passenger remembers about the airport, and it’s also a missed connection and a crew left waiting. Today that figure gets estimated. Measured with a line drawn on the image, it stops being an impression and becomes a series: how many minutes, at what hour, with how many booths open, every day of the year. With that you ask for staff, spread them across the slots and justify the shift, with a figure that holds up to anybody’s review.
What people usually ask
Does IRIS look at documents or faces at this checkpoint?
No, and there’s no nuance to add. IRIS does not recognize faces, reads no document, compares nobody against any list and knows nothing about anybody. What’s in front of this camera is a line, and what it measures is a line: how many people, how many minutes, how many booths open. It’s the same measurement it makes at the door of a mall. Anything to be decided about a person is decided by the person at the booth, with their own means and their own procedure.
Is it useful if the booths aren’t run by the airport?
Yes, and that’s probably where it’s most useful. The airport is responsible for the hall even when it isn’t responsible for the booths, and it’s the airport that gets the complaints. Having a measured figure for how many minutes people wait and with how many booths open turns an awkward conversation into a conversation with numbers on the table. IRIS measures the space, not anybody’s work.
Why are the open booths counted as well?
Because a wait without that figure beside it explains nothing. Fifty minutes with all fourteen booths open and fifty minutes with seven are two different situations: the first says you need more space or more staff, the second says you need to open up. Both figures are measured at once, in the same image, and shown together so nobody has to guess which of the two it was.
Other cameras
- CAM-580 · The curb jams before the terminal does
- CAM-581 · Eighteen minutes in one line, four in the one beside it
- CAM-582 · How long the security wait really is, measured not guessed
- CAM-583 · An open lane nobody has gone through in nine minutes
- CAM-585 · The aisle is clear and thirty feet on, nobody moves
- CAM-586 · Three minutes standing at the board isn’t walking slowly
See it for yourself
No extra alarms here. Just what needs looking at.
Not a recorded video, not an explanatory drawing: a summary of the real screen, with a different case every time it starts. There’s a lot more behind it.
- You draw the line
- It counts by itself
- A number comes out
Next step
What if the outage doesn’t start with an attack?
13 cases, and in every one of them IRIS raises an alert when something happens. You see each image as it is, and then with what it understands on top.
And who watches the cameras?
34 cases, and in every one of them IRIS raises an alert when something happens. You see each image as it is, and then with what it understands on top.
And the best part
What happens outside the framedoesn’t exist for IRIS. No camera sees the whole world.
So the first thing we do is check what each camera covers and write it down: from here you can understand this, and not that. A dull hour that saves a lot of misunderstandings.
Tell us your problem and we’ll say whether IRIS understands it, or not yet.
A person answers, the same working day.