CAM-587
The escalator is stopped and the lift is empty
An escalator shut off with yellow barriers and out-of-service signs. At its foot a technician is crouched working, with a colleague beside him. In front, eighty people with luggage stand there, looking around, not sure which way to go. Fifteen metres to the right the lift is practically empty and its sign is visible from where the crowd is standing. The fault is already being dealt with; what is not being dealt with is the plug that has formed at a point people use to get down to baggage reclaim and ground transport.
Turn on IRIS Vision
AI-generated image
What IRIS understands
What it recognises in this scene
- escalator stopped
- barriers blocking the way
- technician working at the foot of the escalator
- out-of-service sign
- people standing in front with luggage
- group looking on from the other side
- lift next door, almost empty
- signage for gates and ground transport
What this camera measures
An alert says something is happening. The reading says how much.
- 14 minTime with the escalator stopped
- 80People standing in front
- 9 / minPeople using the lift per minute
- 40 mDistance to the alternative
- 09:52:10Video starts at
The figures on this screen are an example from the illustration, not any client's measurement.
The rule
You decide once. IRIS applies it always.
If
an escalator is stopped and people pile up in front of it
Duringthe situation lasts more than three minutes
Then
- alert maintenance and whoever can divert people at the same time, with the escalator and the time
- say how many people have piled up in front and how long the escalator has been stopped
- add up the escalator downtime minutes for the maintenance plan
The instruction that set it up«Tell me if an escalator is stopped and people pile up in front of it for more than three minutes.»
What changes
What changes for operations, for the passenger and for maintenance
The alert is not for the technician, who is already working: it is for the person who can send eighty passengers to the lift next door or open the escalator at the far end. Today nobody calls to say 'there are eighty people standing in front of a shut-down escalator', and that is why the plug lasts as long as the whole repair. With the alert, the terminal reacts in the first minute: somebody goes and stands there, points at the lift, and the problem stops being a problem even though the escalator is still out.
What people usually ask
Doesn't the escalator itself already report that it has stopped?
Many do, and that signal goes to maintenance. But maintenance is already there: the technician does not need telling. What no escalator can report is that eighty people have gathered in front of it and have spent three minutes not knowing which way to go. That is what the camera sees, and that is what the person who can send them to the lift needs. They are two different alerts for two different people.
Is this good for anything beyond the moment?
Yes. Every episode leaves a record of which escalator it was, how long it was down and how many people gathered in front. Over a year that becomes the list of which units fail most, in which time slot and with how many people affected. With that you prioritise a replacement, change the shift for preventive maintenance and justify the spend with something firmer than a feeling that 'that one is always broken'.
Other cameras
- CAM-580 · The kerb jams before the terminal does
- CAM-581 · Eighteen minutes in one queue, four in the one beside it
- CAM-582 · How long the security wait really is, measured not guessed
- CAM-583 · An open lane nobody has gone through in nine minutes
- CAM-584 · Fifty-two minutes of queue and seven booths switched off
- CAM-585 · The aisle is clear and ten metres on, nobody moves
Simulation · how IRIS works
No extra alarms here. Just what needs looking at.
Not a recorded video, not an explanatory drawing: a summary of the real screen, with a different case every time it starts. There is a lot more behind it.
- You draw the line
- It counts by itself
- A number comes out
Next step
Who is watching when the load swings over somebody?
11 cases: 9 raise an alert when something happens and 2 only measure. You see each image as it is, and then with what IRIS understands on top.
Who is watching the yard screen when the fight starts?
17 cases: 16 raise an alert when something happens and 1 only measure. You see each image as it is, and then with what IRIS understands on top.
And the best part
At eleven the last person leaves.The cameras stay, and now they understand what is going on.
Nobody switches anything off on the way out. What happens in an empty building is understood right then, and nobody waits for the doors to open to find out.
Tell us your problem and we will say whether IRIS understands it, or not yet.
We reply the same working day.