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Who left that manhole open, and how long has it been like that?

An open hole right where people walk

It’s 7:40 p.m. In the yard of the pumping station a manhole is open right in the walkway: the cover propped six feet away, the hole black, the ladder inside in plain view. No barrier, no cone, nobody beside it. Whoever opened it went down, came up and walked off to fetch a tool. The night shift crosses that yard in two hours, and by then it’s dark.

6 cameras across 3 sectors

This is how you ask for it

«Alert me if a manhole has been open for more than ten minutes with no barrier around it.»

Most of the time nothing happens and the cover goes back. The day something does happen, it happens all at once: a leg down the hole, a broken ankle, an ambulance and an accident report asking how long that manhole had been open and unguarded. Nobody knows, because nobody wrote it down. The video exists, but you have to search backward through hours of it to answer.

You decide once

The organization decides what is acceptable: how many minutes a cover may be out of place, whether a barrier is always required or only in walkways, and who’s called depending on the hour. That’s agreed once, with the safety officer present, and written as a sentence. IRIS then applies it in every yard and every street with a camera, without depending on someone remembering to look that day.

A manhole cover is heavy, and that’s why, once it comes off, it almost never goes straight back. It comes off to go down, it’s left aside “for a minute,” and that minute lasts as long as it takes to fetch a key, take a call or move on to another job. In a street, the hole is found by a pedestrian looking at their phone. In an industrial yard, it’s found by the next shift. In both cases, whoever opened it was sure they’d be right back.

And there’s a second problem with chambers, which isn’t about safety but about discharges. An open chamber with a tanker truck beside it and no plant staff around doesn’t by itself mean somebody’s tipping what they shouldn’t, but it’s exactly the scene worth looking at. Today that gets discovered weeks later, when the incoming water arrives with a load that doesn’t add up and there’s no way left to know who brought it.

IRIS watches both things through the same camera. It sees that the cover is out of its seat and counts the minutes. It sees that there isn’t one cone around it. And it sees a tanker parked next to a chamber at an hour when there shouldn’t be one. It names nobody and accuses nobody: it shows the picture, the time and how long it has been going on, and the person reading it decides.

And there’s a third state of the same cover, the opposite of the open hole: the cover water comes out of. When a sewer runs full, the shaft turns into a fountain, the cover shifts on its own, and within a while half the roadway is a murky river with a vacuum tanker trying to get through. Nobody opened it, and there’s nobody to ask: the alert has to come from the street itself. It’s the same camera, looking at the same iron circle, and the rule is just as easy to write.

What changes

Before: the open manhole was found by whoever came past next, and with luck that was a colleague and not a passerby.

Now: the alert goes out after ten minutes, with the camera and a picture of the hole, and the person who opened it closes it. And when explanations are needed, the time it was opened and the time it was closed are both recorded, and they come out in a minute instead of an afternoon.

Where we have seen it

  • A narrow street with the roadway under water and, in the middle of it, the gully vanished beneath a heap of branches, cardboard boxes and bags. The water swirls beside it looking for a way through, and the parked cars already have it around their wheels. IRIS sees that the grate is covered and how much of it is still clear; it doesn’t watch people and it doesn’t read any license plate.

    CAM-167The street catch basin choked with branches

    «Tell me when a gully gets covered and stops taking water, before the street floods and a resident has to phone me about it.»

    See this cameraCritical infrastructure

  • First thing in the morning at the entrance to a sewerage installation. A tanker has come through the gate and reversed up to the open chamber. A ribbed hose drops from the back of the tank into the channel and pours out a cloudy stream that foams over the screen. There’s nobody beside the truck: no plant operator, no driver in sight. The amber beacon on the cab is still turning.

    CAM-417A tanker is emptying into the chamber and nobody’s there

    «Tell me if a tanker unloads into the chamber outside opening hours or with nobody from the plant next to it.»

    See this cameraIndustry

  • Eight forty-five at night, before a concert. Under the canopy there are three walk-through detectors and two search tables, with staff in yellow a safety vest opening backpacks. In front of them, the queue no longer fits on the plaza: it doubles back on itself, stretches off to the right, and its last stretch has ended up thirty feet from the curb, with cars going past on the road. More people join the queue than the search line manages to clear. IRIS measures both, and the gap between them.

    CAM-482Twenty-four arrive a minute, the search line clears nine

    «Tell me when more people join the search queue than come out through the detectors, and when the back of the line gets close to the road.»

    See this cameraVenues and trade shows

  • A sunny street seen from above. In the middle of the lane there’s an open manhole: the black hole and the cast-iron cover out of place, propped up beside it. Not one cone, not one barrier, nobody working. Two pedestrians are crossing the road toward it and there are more people on the sidewalk. IRIS sees a cover out of place and an open hole with nothing around it; it identifies none of the people in frame.

    CAM-171An open manhole with nothing around it

    «Tell me if a manhole cover turns up out of place and nobody has put a cone around it.»

    See this cameraCritical infrastructure

  • Late afternoon in the yard of the pumping station. A chamber is open in the middle of the walking route, its cover propped six feet away and the ladder inside on view. There’s no barrier, no cone, no tape and nobody controlling the access. An operator walks past six feet away looking at his phone and doesn’t see it. IRIS sees the dark mouth of the chamber, the cover out of place and no barrier around it, and starts counting the time.

    CAM-414An open chamber in the middle of the walkway, no barrier, no sign

    «Tell me if a chamber has been open for more than ten minutes with no barrier around it.»

    See this cameraIndustry

  • Early afternoon, right outside the pumping station. Murky water is surging up through a shifted manhole cover and covering half the roadway. A vacuum tanker is parked with its hose already run out and three crew members are working around it. Two yellow barriers and a few cones close off the street. On the curb, three feet from the water, a couple stands watching. By the time somebody phones it in, the pool has been growing for a long while.

    CAM-400Water is coming up through the cover and the street is a river

    «Tell me if water comes up through a manhole or a cover and spreads across the street.»

    See this cameraIndustry

What it doesn’t do

IRIS does not close the cover, does not put out the barrier and does not know who went down: it identifies nobody and recognizes no faces.

It also cannot tell a manhole opened for work from one opened by vandalism, and it does not know whether the person inside holds a confined-space permit. If the cover falls outside the frame or is hidden by a vehicle, it does not see that opening at all. It reports what can be seen, and a person decides.

Questions

Can it tell a removed cover from a badly seated one?
Yes, within what can be seen. IRIS compares the opening with how that opening looks when it’s closed: if the cover is out of place or the hole is exposed, it says so. A cover standing on edge, half turned or shifted an inch or two also shows up, because the shape of the spot changes. What it can’t know is whether the cover is properly seated underneath: that’s told by the person who steps on it, not by a camera.
Does it work in the street, or only inside a site?
Both, and it’s the same problem with two different owners. Inside a site the alert goes to the plant supervisor and is usually fixed in minutes. In the street it goes to the highways team, and there the difference is that today the alert comes from a resident on the phone, hours after the hole appeared. With a camera, the hole is seen the moment it appears and nobody has to call.
What if the manhole is open because work is going on?
Then it’s right that it’s open, and the rule is written with that in mind. What’s watched isn’t the cover being off: it’s the cover being off with no protection around it. If there’s a barrier or cones, the scene is normal and nothing fires. If there isn’t, it fires after the minutes you set. That way the alert doesn’t bother the person doing the job properly, and shows up exactly when the thing that prevents the accident is missing.
Can it record who discharged into the chamber?
It can show the vehicle and the time, not the person. IRIS identifies nobody and recognizes no faces. What it leaves you is the video of the moment the tanker pulls up beside the chamber, with the exact time and the camera, plus the clip before and after so you can see the whole maneuver. With that, whoever investigates has a place to start instead of a folder full of hours. What’s done with that footage is your decision and the law’s, not ours.

See all the questions

The real interface, step by step

A camera looks. IRIS understands what it sees.

An extract of the real screen, no voice-over and hands-free. Each round poses another situation. What sits behind it is a good deal bigger than what you see.

  1. It lands in the tray
  2. You open it
  3. You confirm or dismiss
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And the best part

The disk fills up on its own.The questions stay unanswered.

Storing images is easy, and it isn’t cheap. What was missing was someone to look at them. IRIS looks at everything you record and shows you only what is worth a glance.

Tell us your problem and we’ll say whether IRIS understands it, or not yet.

A person answers, the same working day.